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faqfrequently asked questions - faq
1) Can you send me some stickers for my bike, car, helmet, dog's back, file cabinet etc....
We sure can! Send us $2 USD to cover shipping costs and a self-addressed envelope and off it goes. Send your request to our address . We are unable to fill Email requests for stickers.
2) Will your chainguide fit my (brand X here) bike?
Its a good chance that it will! We spend a lot of time fitting guides to different bikes. We also provide bicycle specific instructions for some frames.
3) Will you sponsor me and/or my team?
Our sponsorship proposal acceptance period is between September 15- November 30th. All sponsorship proposals should be as detailed as possible, and should include results and video. We WILL check all results to confirm, so don't bother making up false results.
4) We are hosting an event, will e.thirteen sponsor it?
It's possible! Give us a call directly to discuss how we can work together to promote riding and having fun!
5) Our frame design requires a new chainguide design. Can e.thirteen design and integrate a new top-level chainguide for my bike?
Yes we can. We currently handle custom chainguide designs, all fabrication, and kitting for several top level OEM manufacturers, including SantaCruz and Iron Horse. We will work to find the most cost effective solution for your unique chainguide needs. We are dedicated to giving your project the personal attention that it deserves.
6) We would like to do a product review of your product, who do we speak with?
You can call us directly and together we can work out the details of all reviews. You will want to ask for John P.
7) Does e.thirteen have a distributor or shop in my Country, State, City?
Please take a look at our Dealers. You will find a complete listing of all e.thirteen distributors and stocking dealers. If you have a problem finding e.thirteen products locally, please call us directly. Generally we can find a dealer close to you within a 48 hour period.
8)Can I convert my SRS guide to a DRS guide, or DRS guide to an SRS guide?
The SRS and DRS chainguides are highly evolved designs that are specific to single or dual chainring setups. Guide parts are not interchangable between the two systems, but they do use the same bashguards.
9)Can I get a black supercharger bashguard in a chainguide kit instead of a clear supercharger bashguard?
All of our chainguide kits are sold with the clear bashguard only. Black bashguards are available as a Supercharger kit only.
10)Do the new e13 chainwheels work with a full SRS/STS guide or just with a bashguard for SS use?
The new Crown Chainwheels work perfect with an SRS guide. They are actually designed to space out a bashguard perfect for an e.thirteen SRS/STS, mrp, mr. dirt, or blackspire chainguide.
11)Can I use a 38T or larger on my STS chainguide?
The STS chainguide uses its own backplate, or boomerang, and has a maximum capacity of 36T. The STS backplate has smaller 'wings' than our SRS chainguide system.
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